— TIRAZ / Theme support

Tiraz theme
support.

Help with setup, settings and anything that does not behave as the documentation says.

— Contact support

Fields marked are required. We reply within two business days, Saturday to Thursday, Riyadh time.

Name

Store URL (yourstore.myshopify.com)

Theme version (from Online Store → Themes) optional

Page or feature concerned optional

Message

Screenshots and recordings: we cannot receive attachments through this form, so please share a link in your message. Or email info@scalecomm.net directly.

— Support details

Email info@scalecomm.net

Response time Within two business days, Saturday to Thursday, Riyadh time.

Documentation Tiraz theme documentation

What to include in your message

Your store URL (the myshopify.com address) and the storefront password if the store is not open yet.
The theme version, shown under the theme name in Online Store → Themes.
The page where the problem appears and the steps to reproduce it.
A screenshot or screen recording, and the device and browser you used.
Whether you edited the theme code. We support the theme as shipped; we can usually still point you in the right direction after code changes.

What support covers

Installing and setting up the theme as described in the documentation.
Bugs in the theme's own code, which we fix in theme updates.
Questions about settings, sections, swatches, the color matcher and the Arabic storefront.

What it does not cover

Custom development, design work or content entry.
Third-party apps and their conflicts with the theme, beyond confirming whether the theme is the cause.
Shopify platform questions such as payments, shipping, taxes and domains. Shopify Help Center and Shopify Support handle those.

Before you write

Swatches are striped placeholders

Link the product's Color option to Shopify's Color metafield (Products → the product → Variants → edit the Color option). The documentation has the full steps.

The collection banner is blurry

Add the wide banner image in the collection's custom.banner_image metafield. The card image is portrait and too small for the full-width banner.

Filters are missing

Create them in the free Search & Discovery app; the theme displays whatever filters you enable there.

A section looks empty after install

Sample sections reference collections, products and images that exist only on the demo store. Pick your own in each section's settings.

Theme updates

Shopify notifies you in Online Store → Themes when a new version is available. Updates keep your settings and content; sections you removed stay removed.